Return & Refund Policy
This policy is maintained by BAVORA to explain our return and refund process.
Last updated: July 2026
Returns
You may return eligible products within 30 days of delivery.
To be eligible for a return, the item must:
- be new, unused, and in its original condition;
- include all original packaging, accessories, and documentation;
- not show signs of installation, use, or damage.
Products that have been installed, modified, used, or damaged after delivery cannot be returned.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products.
- Items damaged due to improper installation or misuse.
- Products returned without original packaging or missing components.
Return Process
All returns are made by mail only. To request a return, please contact us before sending any item back.
Email:
Please include:
- your order number;
- reason for the return;
- photos (if the item is damaged or incorrect).
We will provide return instructions once your request has been reviewed.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5 business days after the returned item has been received and inspected.
A fixed $100 USD return processing and restocking fee will be deducted from every approved return.
This $100 fee is separate from return shipping costs and applies to all non-defective returns. Shipping charges are non-refundable unless the return is due to our mistake (incorrect or defective item).
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Include clear photos of:
- the product;
- the packaging;
- the shipping label.
We will arrange a replacement or full refund at no additional cost.
Exchanges
Exchanges are available for eligible products. To request an exchange, please contact us within 30 days of delivery. The same return conditions, shipping responsibilities, and $100 USD processing and restocking fee apply to exchanges unless the exchange is due to our mistake (incorrect or defective item).
Return Shipping
Customers are responsible for arranging and paying for return shipping. We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.
Return shipping costs are separate from and in addition to the $100 USD return processing and restocking fee.
Contact
For any questions regarding returns or refunds, please contact:
BAVORA
Email:
Website: https://bavoraparts.com